Return and Refund Policy

30-Day Risk-Free Trial

At AURA, we stand behind our products and your satisfaction. That’s why every AURA purchase comes with a 30-day risk-free trial.

If you’re not satisfied with your results, you may request a return within 60 days of receiving your order — even if the product has been opened and used.

Return Requirements

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery

  • Opened or lightly used products are accepted as part of our trial guarantee

  • A valid proof of purchase is required

  • Customers must provide a photo of the prepared return package before shipment, showing the items securely packed

  • Returns must be approved by our support team prior to shipping

Restocking & Return Costs

Approved returns are subject to the following deductions:

  • A 20% restocking fee to cover processing and handling costs

  • A $7.50 return shipping fee

  • These amounts will be deducted from the final refund

How to Start a Return

To initiate a return, please contact us at support@getyouraura.co.uk.

If your return is approved, we will provide detailed instructions on how and where to send your package.

Please note:

  • Returns sent without prior authorization will not be accepted

  • The customer is responsible for ensuring the package is securely prepared and shipped

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Exchanges

The fastest way to receive a replacement is to return your original item. Once your return is approved, you may place a new order at your convenience.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days, minus any applicable fees.

Please note that processing times may vary depending on your bank or card provider.

If more than 10 business days have passed since your refund was approved, please contact us at support@getyouraura.co.uk.