Terms of Service

Last updated: July 16, 2025

These Terms of Service (“Terms”) govern your use of getyouraura.co.uk (the “Website”) and any purchases made through the Website. The Website is operated by MEA GLOBAL LTD trading as AURA (“we”, “us”, “our”). By accessing the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.

If there is a conflict between these Terms and any other policy on our Website, these Terms will apply unless stated otherwise.

1) Eligibility & Website Use

You must be at least the age of majority in your country of residence to use this Website and place an order. You agree not to use the Website for any unlawful purpose or in a way that could damage, disable, or impair our services.

2) Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

3) Products for Personal Use

Products sold on this Website are for personal, non-commercial use only. We may limit or cancel orders that appear to be placed by resellers or distributors.

4) Product Information & Disclaimer

We aim to display accurate product information, pricing, and availability. However, we do not guarantee that all descriptions, images, or other content are error-free. We may correct errors and update information at any time.

Our products are cosmetic products intended for external use only. Information on this Website is provided for general informational purposes and is not medical advice. Individual results may vary.

5) Orders, Acceptance & Payment

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order (including after confirmation) for any reason, including suspected fraud or pricing errors. If we cancel an order, you will be refunded to your original payment method.

By submitting payment information, you confirm that you are authorised to use the chosen payment method and that the information provided is accurate.

6) Subscriptions, Automatic Billing & Cancellation

If you purchase a subscription product, you authorise us (and our payment processors) to charge your selected payment method on a recurring basis at the frequency shown at checkout (e.g., every 30, 45, or 60 days), plus any applicable taxes and shipping, unless clearly stated otherwise.

  • Automatic renewal: Your subscription renews automatically until you cancel.

  • How to cancel: You can cancel by contacting us at support@getyouraura.co.uk (or via your customer account portal if available).

  • Cancellation timing: To avoid being charged for the next renewal, please cancel at least 24 hours before your next scheduled billing/shipping date.

  • Failed payments: If a recurring payment fails, we may attempt to process the payment again and/or contact you to update your payment details. If payment cannot be collected, your subscription may be paused or cancelled.

If you believe you were charged in error, contact support@getyouraura.co.uk as soon as possible so we can review.

7) Shipping

Delivery timeframes shown on the Website are estimates and may vary due to external factors (e.g., carrier delays, peak periods). Please ensure your shipping address details are correct. We are not responsible for delivery issues caused by incorrect address details.

8) Returns & Refunds

Returns and refunds are handled in accordance with our Refund Policy. Please review that policy for eligibility and timeframes.

9) Intellectual Property

All content on this Website (including logos, images, designs, text, videos, and trademarks) is owned by or licensed to AURA/MEA GLOBAL LTD and is protected by intellectual property laws. You may not copy, reproduce, distribute, or exploit any part of the Website without our prior written permission.

10) User Content (Reviews & Submissions)

If you submit reviews, comments, photos, or other content (“Submissions”), you confirm it is accurate and does not infringe third-party rights. You grant AURA a royalty-free, worldwide licence to use, reproduce, publish, and display such Submissions for marketing and business purposes, unless prohibited by law. Testimonials do not necessarily represent typical results.

11) Third-Party Links

Our Website may include links to third-party websites. We are not responsible for their content, policies, or practices.

12) Limitation of Liability

To the fullest extent permitted by law, AURA/MEA GLOBAL LTD will not be liable for indirect or consequential losses arising from your use of the Website or products. Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.

13) Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page and will apply from the date they are published. Continued use of the Website means you accept the updated Terms.

14) Governing Law

These Terms are governed by the laws applicable in the United Kingdom, and any disputes will be subject to the courts of the United Kingdom, unless mandatory local law provides otherwise.

15) Contact

For questions about these Terms or your order, contact us at:
support@getyouraura.co.uk