Return and Refund Policy

60-Day Risk-Free Trial

At AURA, we stand behind our products and your satisfaction. That’s why every AURA purchase comes with a 60-day risk-free trial.
If you’re not satisfied with your results, you may request a return within 60 days of receiving your order — even if the product has been opened and used.

Return Requirements

To be eligible for a return:

  • The return must be requested within 60 days of delivery

  • Opened or lightly used products are accepted as part of our trial guarantee

  • A valid proof of purchase is required to process your return

How to Start a Return

To initiate a return, please contact us at support@getyouraura.co.uk.
If your return is approved, we will provide detailed instructions on how and where to send your package.

Please note: returns sent without prior approval will not be accepted.

If you have any questions regarding returns, feel free to reach out to us at support@getyouraura.co.uk.

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Exchanges

The quickest way to receive a different product is to return your original item. Once the return is approved, you may place a new order at your convenience.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or card provider.

If more than 10 business days have passed since your refund was approved, please contact us at support@getyouraura.co.uk.